Summary

The Emergency Room provides comprehensive care for acute ocular conditions that require prompt assessment and intervention.

Emergency Department Work Mechanism

• KKESH Emergency staff is honored to provide urgent care to patients suffering from ocular emergencies.
• After registration, the patient must remain in the waiting area until he gets screen call to the examination rooms.
• Doctors and nurses are very keen to serve you as quickly as possible, noted that the waiting time in the Emergency Department cannot be specified.
• The treatment service is provided for cases classified medically as emergency cases only.
• Classification of case severity and its need for immediate intervention depends on the doctor's decision based on the initial assessment of the case. Also, it does not depend on the patient's age, his belief that his condition is considered an emergency, or the time of his registration. The priority is always for the most serious cases.
• The patient is responsible for his presence in the Emergency Department. If he leaves and his condition is getting worse, he is responsible for his behaviour as he does not wait.
• Medical examinations, blood tests and x-rays results may take up to three hours.
• Frequent interruption by some patients and their families wastes time of medical team and causes delays in dealing with emergency cases. For help and inquiries, please go to the emergency reception.
• Mutual respect and trust between you and medical care providers is a legitimate, civilized and legal requirement that must be adhered to. Since the law ensures the patient is treated with sincerity and honesty, verbal and physical abuse of healthcare practitioners is a crime that is punishable by law.
• Cases acceptance for treatment at KKESH is through Medical Coordination and Eligibility Department only. For inquiries you can ask the emergency reception about the mechanism of opening files in case of absence of Eligibility Department staff.

The services/functions of the ER are as follows:

• Emergency and urgent ophthalmic care;
• Emergency medical care for hospital employees and eligible dependents, as well as hospital patients and visitors with non-ophthalmic medical conditions.