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Beneficiaries Guide
Welcome to the Beneficiaries Guide. Here you will find helpful information and resources to support your health journey. Our goal is to provide you with knowledge and simplify your experience to ensure safe, respectful, and person-centered care.
Fequently Asked Questions
1. How can a medial file be open at KKESH&RC? Through the Emergency Department: In case of an emergency. In the Hospital Website: By uploading the medical report and national ID for evaluation by the medical committee via this link: ( Click here ) By a Referral from Ministry of Health Hospitals: Through the "Ehalati" referral program. 2. How do I open a medical file electronically? In alignment with Saudi Vision 2030's commitment to advancing healthcare accessibility and quality, KKESH&RC has simplified the process for opening medical files. Individuals can now open a new file conveniently through our online portal without the need for an in-person visit. Requests are processed electronically, reviewed by a medical committee based on the provided documentation, and the will receive a text message with the committee's decision. A. Steps to Open a Medical File 1. Provide Valid Identification: For Saudi Citizens: A copy of your national ID or family registry. For Residents: A copy of your valid passport or residency permit. Please note that requests are subject to the hospital's policies and regulations. 2. Complete the medical report form in the electronic services in the hospital's website. ( Download Medical Report Form ) 3. Attach a detailed, recent eye report from a specialized ophthalmologist or medical form by an ophthalmologist, in English. 4. Attach a health condition report from the treating physician, in case of an underlying health conditions (e.g., diabetes, hypertension, etc.). B. Yo u can visit the following link to complete all required information: To open a file: ( Click here ) To check eligibility conditions: ( Click here ) For further inquiries, please call the unified number: 920000583. 3. What are the requirements for vision correction surgery? The individual must be 21 years of age or older. The individual's refractive error must be at least -6 dpt. 4. How can I book an appointment? If you do not have a medical file, please visit the "Open a File" page via the following link: ( Click here ). If you have a file, you can book, reschedule, or cancel your appointment using one of the following methods: Call the unified number: 920000583. Use the mobile application (for Apple devices) - ( Click here). Mobile Application: (For other devices) – ( Click here ). WhatsApp service: via number 0118401234. Hospital website: Through the e-Services Portal ( Click here ). 5. How do I modify or cancel an appointment? To cancel or modify an appointment, you can use one of the following methods: Call the unified number: 920000583. Use the mobile application (for Apple devices) - ( Click here ) . Mobile Application: (For other devices) – ( Click here ) Through WhatsApp service: via number 0118401234. Through the E-Service Portal on the Hospital website: ( Click here ) . 6. When are appointment schedules published? Appointment schedules are issued at specific times and depend on the plans previously agreed upon between departments and the medical administration. Beneficiaries will be informed when schedules are available during their clinic visit. 7. I forgot my file number. How can I retrieve it? If you have forgotten or lost your file number, you can retrieve it using one of the following methods: Call the unified number: 920000583. Contact us through the WhatsApp service: via number 0118401234. 8. How can I obtain a medical report? Beneficiaries can easily obtain their medical report via: "Request Medical Report" service available on the hospital's website: ( Click here ). WhatsApp service: 0118401234. 9. What is required for a medical transportation authorization? Beneficiaries can obtain a transportation authorization, which covers transportation costs to the hospital, through the health affairs in their region. 10. How can I verify the status of my medical file? Medical records get deactivated under the following conditions: The Beneficiary's condition is stable and does not require specialized care. Two years have passed since the last visit without further follow-up. The Beneficiary missed two consecutive appointments. To inquire about the status of your file (active or inactive), you can contact: The unified number: 920000583, and speak with a Medical Eligibility representative. WhatsApp service: via number 0118401234. 11. How do I request a medication refill? You can request medication refills through the following link: ( Click here ) . 12. How long does it take to receive my medication after requesting a refill by mail? Within Riyadh: 4 to 5 business days. Outside Riyadh: 1 to 2 weeks.
Eligibility for Treatment
Medical Eligibility: King Khaled Eye Specialist Hospital and research center is dedicated to providing the highest standards of specialized healthcare to our beneficiaries. In alignment with Saudi Arabia's Vision 2030, which aims to enhance the quality and accessibility of healthcare services, we are pleased to offer an online medical file opening service. This innovative service enables beneficiarie s with complex conditions to conveniently submit their medical reports without needing to visit the hospital in person. Our goal is to ensure that every beneficiary receives appropriate medical care in line with the highest standards. Open Medical File Service: This electronic service is designed to address the needs of our beneficiarie s , offering a seamless and user-friendly experience for submitting medical reports online. Cases that require specialized care will be meticulously assessed by a dedicated medical committee, which will review the submitted reports and determine the necessity for specialized treatment based on the hospital's established admission criteria. beneficiarie s will receive notifications regarding the status of their requests via SMS to the registered mobile number, indicating whether their request has been accepted, declined, or if additional documentation is needed. Requirements: A detailed, recent (issued within the last six months) eye health report from a specialized eye center, or completion of the hospital's specific form [ click here to download the form ]. A current (issued within the last six months) general health report if there are any additional medical conditions. For newborns, the weight must be 3 kg or more, the age must exceed 28 days, and a general health report must be included. All documents must be uploaded in PDF format. A valid mobile number is required to receive SMS updates about the request. Essential Information: Personal details National ID number Mobile number Occupation and employer Region Detailed medical report or completion of the hospital form [ click here to download the form ]. A copy of the National ID How to Submit Your Request: Applicants should fill out the required fields, upload the necessary documents, and click the "Submit" button. Once the information is verified, the request will be forwarded to the Medical Eligibility Department. Beneficiarie s will receive an SMS response regarding the status of their request, including whether it has been accepted, declined, or if additional documentation is required. Frequently Asked Questions: 1. I haven't received a response regarding my request to open a medical file? Responses will typically be sent within 3 to 7 working days. 2. What should I do if I am unemployed? In this case, please provide the details of a parent or guardian. 3. I submitted my report or ID in PDF format, but I was informed that the report is unclear. You may reduce the file size or upload a clearer version to ensure quality. 4. I received an acceptance message; what are the next steps? Please contact the Appointments Department at 920000583 to schedule an appointment. 5. I was notified that my request is missing documents; what should I do? Please upload the missing documents in PDF format. 6. My request was declined; can I reapply? You may reapply six months after the date of the decline. 7. Does submitting a request guarantee acceptance? No, each request will be evaluated by a medical committee, and you will receive a notification confirming acceptance, decline, or the need for further documentation. At KKESH&RC, we are committed to providing exceptional and high-quality services as part of our mission to ensure comprehensive and integrated healthcare. We continually strive to enhance the beneficiary experience by embracing digital solutions and refining our services to meet the needs and expectations of the community. The online medical file opening service is an integral part of our ongoing efforts to deliver advanced and efficient healthcare services. For any inquiries or further assistance, please do not hesitate to contact us to ensure you receive the best possible service.
Service Level Agreement
King Khaled Eye Specialist Hospital and research center is dedicated to providing exceptional, dependable services to its beneficiaries, visitors, and the wider community. Through continuous access to our digital platforms, we aim to facilitate professional and efficient access to both medical and administrative services, ensuring we meet the highest standards and user expectations. This Service Level Agreement is established between KKESH and all users of its online services, with a commitment to delivering reliable, high-quality service that reflects our institutional responsibility toward all visitors, helping us achieve our service goals and maximizing the benefits these resources provide. 1. Scope of the Agreement This SLA encompasses all digital services offered through KKESH's official website. Each service has been designed to uphold rigorous standards of quality and accuracy, allowing users to access the support they need promptly and easily. This agreement includes the following service categories: Beneficiary E-Services Staff E-Services Government E-Services Open Data Services Employment Services 2. Data Security and Privacy KKESH is committed to maintaining the highest standards of data security and personal privacy for all users. The website adheres to strict security protocols to prevent unauthorized access, modification, disclosure, or destruction of any personal information. For detailed information about our security policies, please visit this link . 3. Standards for Digital Service Availability Our digital services meet high standards of quality, with availability around the clock. In the event that maintenance or upgrades may temporarily affect service availability, users will be informed in advance through KKESH's official communication channels to ensure smooth and effective coordination. 4. Digital Service Response Times Digital Service Expected Response Time Appointment Booking 48 hours Appointment Cancellation 48 hours View or Print Appointments Instant Print Record of Previous Visits Instant Medical Eligibility Inquiry Instant Open Medical File 72 hours Medical File Number Inquiry Instant Medical Report Request 72 hours "Your Voice" Request Submission 24 hours "Your Voice" Request Follow-up Instant Medication Refill Request 72 hours (excluding shipping) Medication Refill Follow-up Instant Personal Data Update 24 hours Eyeglass Prescription Request Instant Contact Lens Prescription Request Instant View and Print Sick Leave Document Instant Transaction Inquiry Instant Employee Data Verification Instant Salary Statement Verification Instant Payment Order Inquiry Instant View and Print Medical Report Instant Please note that these services are available during official working hours from 7:30 a.m. to 4:30 p.m. 5. Support and Technical Assistance Our support team is available to assist users in navigating and utilizing our services effectively. Comprehensive guides, including user manuals, are provided to ensure clear access to all available information and services, supporting a seamless and user-friendly experience.
Preoperative instructions
Adhering to the attached instructions is a critical step in ensuring the safe and effective performance of your surgical procedure. These instructions have been carefully developed based on the highest medical standards to ensure your comfort and safety throughout your treatment journey. Please read them carefully and follow them to ensure the success of the medical procedures. A. Pre-Surgery Instructions for Adult Beneficiaires: 1. For Morning Surgery: No food is allowed after midnight on the night prior to the surgery. Drinking water is permitted until 5:30 AM. 2. For Afternoon Surgery: Food intake is allowed until 7:00 AM. Drinking water is allowed until 11:00 AM. No beverages are allowed after 11:00 AM. B. Pre-Surgery Instructions for Pediatric Beneficiaires (age 6 months to 12 years): 1. For Morning Surgery: Food and drinks may be consumed until 1:30 AM. Drinking water is permitted until 5:30 AM. No beverages are allowed after 5:30 AM. Breastfed infants may continue breastfeeding until 3:00 AM. 2. For Afternoon Surgery: Food and drinks may be consumed until 7:00 AM. Drinking water is permitted until 11:00 AM. No beverages are allowed after 11:00 AM. C. Medication Instructions: If the beneficiary has a prescribed medication regimen, t hey should bring them upon admission in their original packaging, so the doctor can verify them and dispense them from the hospital pharmacy. The beneficiary own medications can be taken home with family members or kept at the hospital pharmacy and retrieved upon discharge. Avoid using any medications not prescribed by your attending physician during your hospital stay. D. Personal Preparation Instructions: Each beneficiary is provided with a kit containing personal hygiene items. Beneficiarie s may bring their own hygiene items if they wish. Beneficiarie s are requested to bring their own underwear, shower slippers, and personal shaving supplies. It is recommended to bring sunglasses to reduce the effects of sunlight or bright light when leaving. It is recommended to cleanse the face with a non-irritating cleanser and remove makeup and nail polish. It is recommended to bring dark sunglasses to reduce the impact of sunlight or bright lighting when leaving the facility. E. Valuables Instructions: Avoid bringing jewelry, large sums of cash, or valuables, as the hospital is not responsible for their loss. If any valuable item are brough, they must be kept in the hospital locker and retrieved upon discharge or upon request. A receipt will be given to the beneficiary for any valuables placed in the locker. Avoid bringing jewelry or large sums of cash, as the hospital does not assume responsibility for any lost items. F. Companions Instructions: 1. Companions of Adult Beneficiaries: Only one companion must accompany the beneficiary on the day of the surgery, as driving will not be possible after the procedure. 2. Companions of Pediatric Beneficiaries: The companion must be a parent or an adult sibling (18+) who has the authority to sign on behalf of the child. If the companion is another individual such as an uncle, aunt, or other relative, a court-issued power of attorney signed by parents authorizing them to sign on their behalf is required. Infants or other children are not permitted as companions. G. Admission Accommodation: The hospital provides the following types of rooms: shared rooms with three beds, private rooms, and suites with two rooms. Most guarantee letters stipulate the use of shared rooms with three beds. Therefore, if a beneficiary requests a private room or suite, additional fees must be paid unless otherwise stated in the guarantee letter or insurance. Adhering to these instructions enhances the safety and success of the surgical procedure, contributing to a positive treatment experience. If you have any questions or additional needs, please contact our healthcare team for the necessary support. We wish you health and safety.
Your team of medical professionals
Our medical team at King Khaled Eye Specialist Hospital and Research Center is made up of top-tier specialists with extensive expertise in ophthalmology. We are dedicated to providing advanced care, leveraging the latest global technologies, and offering innovative treatment solutions that not only meet but exceed our beneficiaries ' expectations. With commitment and creativity, our team ensures the best possible health outcomes and works tirelessly to enhance the quality of life for our beneficiaries . To go to the doctors' page and learn more, click here .
Beneficiaries Responsibilities
As a beneficiary receiving treatment at King Khaled Eye Specialist Hospital and research center, you are responsible for the following: Providing complete and accurate information about yourself, including your name, address, contact numbers. the health issue that brought you to the hospital, details of your medical history, and the medications you are currently using. Providing all necessary documents to complete your hospital admission procedures, such as medical reports, referral letters, and your identification card. Informing the treating physician of any changes you notice in your health condition. Informing the treating physician or any member of the medical team involved in your treatment if you need more information about your treatment plan. Following the instructions and treatment plan prescribed by the treating physician. Promptly fulfilling any financial obligations associated with your treatment at the hospital. Adhering to the hospital's laws and regulations. Respecting the rights of other beneficiaries and hospital staff. Signing the refusal of treatment form if you decide not to receive treatment or if you decide to leave the hospital against medical advice. Therefore, you will be responsible for any deterioration in your health condition as a result of refusing treatment and not following instructions.
One-Day Surgery Instructions
The One-Day Surgery (Short Stay) Unit at King Khaled Eye Specialist Hospital and Research Center is a vital facility that plays a crucial role in providing specialized surgical services performed on the same day, eliminating the need for beneficiaries to remain in the hospital after the procedure. This unit aims to offer a range of surgical procedures for eye beneficiaries requiring rapid and precise care, thus reducing waiting times and alleviating the burden on beneficiaries. If the beneficiary has a chronic medical condition requiring special care, needs medication and close monitoring, or if the required surgery is more complex, the treating physician may recommend hospitalization to ensure the necessary pre- and post-operative care is provided. The following procedures and steps are necessary to ensure a successful and smooth surgical experience: 1. Outpatient Clinic Assessment You will be initially assessed in the outpatient clinic, where the physician reviews your medical history, performs a physical examination, and evaluates whether your condition is appropriate for one-day surgery or requires admission. This comprehensive evaluation ensures that the surgery can be safely completed within the one-day-surgery unit. 2. Pre-Operative Health Examination Before undergoing one-day surgery, you will complete a general health examination to confirm you are medically fit for the procedure. This examination, scheduled through the outpatient clinic, is conducted in the Internal Medicine Department to ensure the highest safety standards for each beneficiary. 3. Anesthesia Consultation Following the health examination, you will meet with an anesthesiologist to determine the most suitable anesthesia type. You will also attend an information session led by an interpreter, who will provide detailed instructions on fasting, arrival times, necessary medications, and expectations for the day of surgery. 4. Day of Surgery Ensure arrival at the Admission Department at the following times: Morning Surgery: 6:00 a.m. Afternoon Surgery: 9:00 a.m. Upon arrival, proceed directly to the One-Day Surgery Department, where pre-operative preparations will begin. A nurse assistant will escort you to your room and provide assitance with preparations. The nurse will complete a pre-surgery assessment, confirming the information provided during the anesthesia session. It is essential to follow the pre-surgery instructions carefully, including arrival time, fasting guidelines, and required assistance from your companion, as non-compliance may result in the need to reschedule your procedure. 5. Pre-Surgery Care You will be asked to change into a hospital gown and wear a surgical cap. Medications may be administered to help you relax, and eye drops may be applied as necessary. The physician will review anesthesia options, which may include general anesthesia (to induce full unconsciousness) or local anesthesia (to numb the eye while you remains awake). For local anesthesia, the surgeon will guide you to maintain a steady head position throughout the procedure. 6. Post-Surgery Care You will be escorted to a designated recovery room within the One-Day Surgery Department. Children will be provided with a specialized recovery cot. Food and refreshments will be provided. The nurse will monitor your vital signs and provide post-operative care instructions. You should plan to stay at the hospital for the entire day, as surgeries generally take around two hours, with an additional one-and-a-half hours for preparation and one to two hours for post-surgery rest. 7. Discharge After the rest period, a nurse and interpreter will review with you the follow-up appointment details, hand you your prescribed medications, and provide you with post-operative care based on the physician's instructions. You are then be discharged with your companion. No driving is permitted on the day of surgery. 8. Recovery and Aftercare Following surgery, a protective shield will be placed over the treated eye, to be kept as instructed. Mild discomfort or slight blurriness may occur but should be minimal. For a safe recovery, please adhere to the following guidelines: Avoid sleeping on the side of the treated eye. Showering is permitted, but take care to prevent water from reaching the eye. Avoid rubbing or pressing on the eye; use a clean tissue if necessary. Only use medications prescribed by your physician. Refrain from bending down or lifting heavy objects. Follow your physician's instructions on avoiding waist bending. Avoid strenuous activities in the weeks following surgery, gradually resuming normal activities as you recover. The One-Day- Surgery Unit, is committed to providing you with the highest levels of care and attention, and recommends following the doctor's instructions precisely to ensure a quick and safe recovery. In case of experiencing any unusual symptoms in the operated eye, such as swelling, redness, discharge, severe or unbearable pain, or loss of vision, you should go to the Emergency Department immediately. Should you have any questions or concerns after leaving the One-Day-Surgery Unit, Emergency Department should be called at 4821234, extension 2798, or visit the hospital.