KKESH scored the first place for the second year as the best interactive call center for the year 2018. This achievement came as result of the distinguished patient services which gained a satisfaction rate of 95%. 

Dr. Abdulaziz bin Ibrahim Al Rajhi, Chief Executive Officer of the hospital said: "This achievement came as      a result of employees' efforts, noting that the hospital's work mission indicates that success and excellence is not achieved by only providing distinguished health services but also in listening and developing services taking into account the suggestions of our patients". KKESH was honored by the Ministry of Health at the ceremony held in Medina.

Dr. Abdulaziz Al-Rajhi said: "KKESH became the first as the best interactive call center for the year 2018.  This is the result of KKESH staff's dedication to work, commitment to patients' services and compliance to the national transition plan 2020 to achieve the best work environment that provides the best service to patients"

He stressed the importance of developing the staff's performance in various fields through providing specialized courses in communication and dealing with patients and work load management which contributed significantly to the development of the hospital performance and helped creating a healthy environment that brings satisfaction to all workers.